Terms of Service

1. Introduction

Welcome to Opinly.ai (“Opinly”, “we”, “us”, or “our”). These Terms of Service (“Terms”) govern your access to and use of Opinly’s website, platform, services, and any associated applications or features (collectively, the “Services”). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Services.

2. Definitions

“Account” means the account you register to access the Services.
“Subscription” means a paid access plan to the Services for a specified billing interval (e.g., monthly or annually).
“Free Trial” means a time-limited trial of the Services offered at no charge, requiring a valid payment method, that converts to a paid Subscription unless cancelled before the trial ends.
“User Content” means content you upload, submit, transmit, or otherwise make available through the Services.
“Order” means your selection of a plan and billing interval through the checkout or subscription flow.

3. Eligibility and Account

3.1 Eligibility

You must be at least 18 years old to use the Services. By using the Services, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into these Terms.

3.2 Registration and Accuracy

You may be required to create an Account to access certain features. You agree to provide accurate, current, and complete information and to keep your information up to date.

3.3 Account Security

You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your Account. You agree to notify us promptly if you suspect any unauthorised access to your Account.

4. Use of the Services

4.1 Compliance

You may use the Services only in compliance with these Terms and all applicable laws, regulations, and generally accepted industry practices.

4.2 Prohibited Uses

You agree not to use the Services:

In any way that violates any applicable law or regulation.
To transmit or procure the sending of advertising or promotional material, including “junk mail”, “chain letters”, “spam”, or similar solicitation.
To impersonate or attempt to impersonate Opinly, an Opinly employee, another user, or any other person or entity.
To interfere with, disrupt, damage, or impair the Services, including by using malware, bots, scraping at harmful rates, or denial-of-service techniques.
To reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code or underlying models, algorithms, or systems of the Services except to the extent such restriction is prohibited by law.
To use the Services to violate third-party rights, including intellectual property, privacy, or data protection rights.

4.3 Service Changes and Availability

We may withdraw, modify, or update the Services (or any part of them) at any time. We do not guarantee that the Services will always be available or uninterrupted. We may suspend access to the Services for maintenance, security, upgrades, or other operational reasons.

5. Subscriptions, Free Trial, and Billing

5.1 Subscription Service

Opinly operates as a subscription-based digital service. By placing an Order or subscribing to a plan, you agree to pay the fees associated with your selected plan and billing interval. You are responsible for selecting a plan appropriate for your organisation and use of the Services. Prior to the start of the first paid billing period (including following any Free Trial), Opinly may make reasonable adjustments to plan configuration or tier to ensure alignment with account setup, organisational use, or service configuration. If you believe your plan has been configured incorrectly, you may contact support for review.

5.2 Free Trial (3 Days)

Opinly may offer a Free Trial lasting three (3) days. A valid payment method is required to start the Free Trial. Unless you cancel before the Free Trial ends, the Free Trial will automatically convert to a paid Subscription and the applicable subscription fee for your selected plan and billing interval will be charged immediately upon trial expiry.

5.3 Plan and Subscription Details

The plan, pricing tier, and subscription details associated with your Account at the time a Free Trial ends and a paid Subscription begins will determine the applicable fees for the first billing period. Opinly may make reasonable adjustments to plan or subscription configuration prior to the first billing date to ensure alignment with account setup, usage context, or organisational use of the Services. If you believe your plan has been configured incorrectly, you may contact support for review.

5.4 Auto-Renewal and Billing Authorisation

Subscriptions renew automatically at the end of each billing period (including after Free Trial conversion) unless cancelled before renewal. By starting a Free Trial or purchasing a Subscription, you authorise Opinly (via its payment processors) to charge your selected payment method: (a) upon Free Trial expiry (if not cancelled), and (b) at the start of each subsequent renewal period, until you cancel.

5.5 Failed Payments

If a payment attempt fails, we (or our payment processor) may retry the charge using the same payment method in accordance with card network rules and processor practices. We may suspend or restrict access to the Services until payment is successfully processed.

Where a renewal payment for an annual Subscription fails, you authorise Opinly, in its sole discretion and without further notice, to convert your Subscription to the equivalent monthly billing interval at the then-current monthly rate and to charge your payment method on file accordingly, in order to maintain continuity of access to the Services. The converted monthly Subscription will renew automatically each month under Section 5.4 until cancelled. You may cancel the converted Subscription at any time in accordance with Section 5.8, or contact support@opinly.ai if you would prefer to revert to annual billing once payment issues are resolved.

5.6 No Refunds After Trial Conversion

All subscription fees charged following the conversion of a Free Trial to a paid Subscription are non-refundable. We do not provide refunds or credits for partial billing periods, unused Services, or cancellations made after the Free Trial has ended, regardless of usage.

5.7 Access Constitutes Delivery

Access to the Services, including dashboards, features, and functionality, constitutes delivery and performance of the digital service, regardless of whether the Services are actively used.

5.8 Cancellation

You may cancel your Subscription at any time through your account settings. Your cancellation prevents future renewals but does not affect the current billing period. You will retain access to the Services until the end of your paid subscription period.

5.9 Digital Services and Cooling-Off Rights

The Services constitute digital services. By starting a Free Trial and continuing beyond the Free Trial period, you expressly request immediate performance of the Services and acknowledge that, once the Free Trial converts to a paid Subscription and access continues, you lose any statutory right to cancel and receive a refund to the extent permitted by applicable law.

5.10 Chargebacks and Payment Disputes

If you believe a charge is incorrect, you must contact us at support@opinly.ai promptly so we can investigate. Initiating a chargeback or payment dispute without first contacting support may result in suspension or termination of access to the Services. We reserve the right to submit account records, system logs, and billing confirmations to payment processors and card networks to contest chargebacks.

5.11 Usage-Based Billing for Blog Credits and Image Credits

Opinly offers usage-based billing for Blog Credits and Image Credits (collectively, "Credits"). Credits are consumed when you perform specific actions within the Services, such as generating blog posts or images. Credits are not tied to time periods and are consumed immediately upon use.

All charges for Credits are non-refundable. This includes, without limitation, charges for partially used Credits, unused Credits, or Credits that have expired. Once a Credit is consumed through use of the Services, the consumption is final and cannot be reversed, regardless of whether you subsequently delete the generated content, cancel your Subscription, or otherwise discontinue use of the Services.

Cancelling your Subscription will prevent future billing for your subscription plan and any additional Credits, but cancellation does not entitle you to a refund of any charges already incurred for Credits that have been consumed, nor does it restore or reinstate any Credits that have been used. Credits are consumed at the moment the associated action is performed, and this consumption is permanent and irreversible.

6. User Content and Data

6.1 User Content

You are solely responsible for User Content. You represent and warrant that you have all rights necessary to submit User Content and that it does not violate any law or third-party rights.

6.2 Licence to Use User Content

You grant Opinly a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, modify, and display User Content solely to operate, provide, and improve the Services and as otherwise permitted by our Privacy Policy.

6.3 Privacy

Our collection and use of personal data is described in our Privacy Policy. By using the Services, you acknowledge and agree that your information will be handled in accordance with the Privacy Policy.

7. Intellectual Property

7.1 Ownership

The Services and their contents, features, and functionality (including software, text, displays, images, design, and arrangement) are owned by Opinly or its licensors and are protected by intellectual property laws.

7.2 Licence

Subject to these Terms and your compliance with them, Opinly grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services for your internal business purposes.

8. Disclaimers

The Services are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, Opinly disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or free of harmful components.

9. Limitation of Liability

To the fullest extent permitted by law, Opinly will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, goodwill, or business opportunities arising out of or related to your use of (or inability to use) the Services. To the fullest extent permitted by law, Opinly’s total liability for all claims arising out of or relating to the Services will not exceed the total amounts paid by you to Opinly for the Services in the twelve (12) months immediately preceding the event giving rise to the claim.

10. Termination and Suspension

We may suspend or terminate your Account and access to the Services immediately, without prior notice or liability, if you breach these Terms, if we reasonably believe your use poses a security risk, or if required by law. You may stop using the Services and cancel your Subscription at any time as described in Section 5.7.

11. Indemnity

You agree to indemnify, defend, and hold harmless Opinly, its directors, officers, employees, and affiliates from and against any claims, damages, liabilities, losses, and expenses (including reasonable legal fees) arising from or related to: (a) your use of the Services, (b) your User Content, or (c) your violation of these Terms or any applicable law.

12. Changes to the Terms

We may update these Terms from time to time. If we make material changes, we will take reasonable steps to provide notice. By continuing to access or use the Services after changes become effective, you agree to be bound by the revised Terms. If you do not agree to the revised Terms, you must stop using the Services and cancel your Subscription.

13. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of Northern Ireland. The courts of Northern Ireland shall have exclusive jurisdiction to resolve any dispute arising out of or relating to these Terms or the Services.

14. AI-Generated Content

The Services use artificial intelligence and large language models to generate content, including but not limited to blog posts, articles, summaries, metadata, images, and other written or visual material (collectively, “AI Output”). AI Output is produced algorithmically and may contain inaccuracies, errors, omissions, biased statements, fabricated facts, outdated information, or content that is otherwise unsuitable for your intended use.

You are solely responsible for reviewing, editing, fact-checking, and verifying all AI Output before publishing, distributing, or otherwise relying on it. Opinly makes no representation or warranty that AI Output is accurate, original, non-infringing, fit for any particular purpose, or compliant with any law, regulation, editorial standard, or third-party policy. Opinly is not liable for any consequences arising from your use, publication, or reliance on AI Output, including reputational, commercial, regulatory, or legal consequences.

You acknowledge that generative AI models can produce similar or identical outputs for different users, and Opinly does not guarantee uniqueness, originality, or exclusivity of any AI Output. You are responsible for ensuring that AI Output you publish complies with the disclosure, attribution, and labelling requirements of any platform, jurisdiction, or industry that applies to you.

15. Search Engine, GEO, and SEO Disclaimer

The Services include tools intended to support search engine optimisation (“SEO”), generative engine optimisation (“GEO”), large language model visibility, and related content and analytics workflows. Opinly does not guarantee any specific outcome from your use of the Services, including but not limited to: search engine rankings or position, indexing, organic traffic, impressions, clicks, conversions, citations or references by AI systems, inclusion in AI-generated answers, share of voice, brand mentions, or any other commercial result.

Search engines, AI platforms, and other third-party systems (including, without limitation, Google, Bing, OpenAI, Anthropic, Perplexity, Meta, and others) operate independently of Opinly. Their algorithms, ranking factors, indexing behaviour, content policies, and AI training and retrieval practices change frequently and without notice, and are entirely outside Opinly’s control. Opinly is not responsible for changes in your rankings, visibility, traffic, or AI citations resulting from such changes, nor for any manual or algorithmic action taken by a third-party platform against your website, content, or accounts.

16. Third-Party Platforms and Integrations

The Services may integrate with or rely on third-party platforms, APIs, plugins, and services, including but not limited to WordPress, Shopify, Webflow, Google (Search Console, Analytics, Ads, Workspace), Meta, LinkedIn, X, Stripe, Clerk, and various AI providers (each a “Third-Party Platform”). Your use of any Third-Party Platform is subject to that platform’s own terms and policies.

Third-Party Platforms may change, deprecate, rate-limit, or remove APIs and features, modify pricing, suspend or terminate access, or alter policies at any time and without notice. As a result, integrations may break, degrade, or become unavailable. Opinly is not liable for any third-party outage, change, deprecation, policy enforcement action, or other event affecting a Third-Party Platform, and Opinly has no obligation to maintain or restore any specific integration. You are responsible for maintaining your own accounts, credentials, permissions, and compliance with each Third-Party Platform you connect to the Services.

17. Acceptable Use — Content, Backlinks, and SEO Practices

In addition to the Prohibited Uses set out in Section 4.2, you agree not to use the Services to engage in or facilitate any of the following:

Black-hat or deceptive SEO techniques, including cloaking, doorway pages, hidden text or links, sneaky redirects, keyword stuffing, content spinning intended to evade duplicate-content detection, or any practice that violates the published guidelines of a search engine or AI platform.
Manipulative link schemes, including the buying or selling of links that pass ranking signals, large-scale article-marketing or guest-posting campaigns with keyword-rich anchor text, private blog networks (PBNs), automated link exchanges, or any backlink scheme intended to manipulate search engine rankings.
Spam campaigns of any kind, including comment spam, forum spam, mass unsolicited outreach, automated submissions, or generation of low-quality content at scale for the primary purpose of manipulating search results.
Illegal scraping, harvesting, or collection of data from third parties in violation of those parties’ terms of service, applicable laws, or rate limits.
Publishing content that infringes copyright, trademark, publicity, privacy, or other intellectual property or proprietary rights of any person or entity.
Generating or distributing malware, phishing pages, fraudulent content, disinformation, or content intended to deceive users or platforms.

Opinly may, at its sole discretion and without liability, suspend or terminate Accounts that violate this Section, and may report violations to relevant Third-Party Platforms, regulators, or law-enforcement authorities.

18. AI Training and Data Usage

Opinly does not use your User Content or AI Output to train its own foundation models. User Content is processed to operate, provide, secure, debug, and improve the Services in accordance with these Terms and our Privacy Policy. We may use aggregated, anonymised, or de-identified data that cannot reasonably be used to identify you or your organisation for analytics, product improvement, benchmarking, and similar internal purposes.

The Services rely on third-party AI providers to generate AI Output. Opinly contractually requires its primary AI providers not to use API-submitted content for training their general models; however, the specific data-handling, retention, and abuse-monitoring practices of those providers are governed by their own terms and may change over time. You acknowledge that prompts and content processed by third-party AI providers may be transiently stored by those providers for operational and safety purposes, subject to their published retention policies.

AI Output generated for you is delivered to your Account and is not shared with other customers. You should not submit content to the Services that you are not permitted to share with sub-processors, including confidential information you do not have rights to disclose, regulated personal data without an appropriate legal basis, or content subject to contractual confidentiality restrictions inconsistent with cloud processing.

19. Service Levels, Uptime, and Support

Opinly will use commercially reasonable efforts to keep the Services available, but does not guarantee any specific level of uptime, performance, throughput, or response time unless expressly agreed in a separate written service level agreement signed by an authorised representative of Opinly. The Services may be unavailable from time to time due to scheduled maintenance, emergency maintenance, security incidents, capacity constraints, third-party outages, or other operational reasons.

Support is provided on a commercially reasonable best-efforts basis via email to support@opinly.ai during ordinary business hours. Opinly does not commit to any specific response or resolution time for support requests unless expressly agreed in writing. Higher service-level or support commitments, if any, are available only under separate enterprise agreements.

20. Beta and Experimental Features

Opinly may, from time to time, make features, integrations, models, or services available on a beta, preview, alpha, experimental, “labs”, or other pre-release basis (collectively, “Beta Features”). Beta Features are provided for evaluation purposes only, on an “as is” and “as available” basis, and may be incomplete, unstable, contain bugs, or behave unpredictably.

Opinly may modify, suspend, withdraw, or discontinue any Beta Feature at any time and without notice or liability, including by removing access, deleting data associated with the Beta Feature, or declining to release the feature as a generally available product. Service level commitments, support obligations, and refund or credit entitlements do not apply to Beta Features. You use Beta Features at your own risk.

21. Backlinks and Content Publication

Where the Services facilitate the publication of content, the placement of backlinks, or the exchange of links between sites, you are solely responsible for: (a) obtaining all necessary permissions and authorisations to publish, link to, or modify any website, page, or property; (b) ensuring that all content you publish complies with applicable laws, platform policies, and any third-party rights; (c) any disclosures required by advertising, consumer protection, or sponsored-content rules; and (d) the ongoing legal and editorial compliance of content published through your Account.

Opinly does not guarantee that any link, citation, or piece of content placed through the Services will remain live, indexed, or unchanged for any period of time. Third parties may remove, modify, or de-index content at their sole discretion, and changes in search engine or AI platform behaviour may affect the visibility or value of any link or publication. Opinly is not liable for the takedown, modification, deindexing, or unavailability of any content or link published via the Services.

22. Agency and Client Responsibilities

If you use the Services on behalf of, or in connection with, third-party clients (for example, as an agency, consultant, or reseller), you represent and warrant that you have all necessary rights, authorisations, and consents from each such client to: (a) submit their data, credentials, content, and brand assets to the Services; (b) connect their Third-Party Platform accounts; (c) generate, edit, and publish content on their behalf; and (d) accept these Terms in a manner that binds your use on their behalf.

There is no direct contractual relationship between Opinly and your clients arising from your use of the Services. You are solely responsible for your relationships with your clients, including all client communications, billing, support, service levels, data protection obligations, and any disputes. You agree to indemnify Opinly against any claim brought by, or arising from, your clients in connection with your use of the Services on their behalf, in accordance with Section 11.

23. DMCA and Intellectual Property Complaints

Opinly respects the intellectual property rights of others and expects users to do the same. If you believe that content made available through the Services infringes your copyright or other intellectual property rights, you may submit a notice to Opinly’s designated agent at support@opinly.ai. To be effective, your notice should include: (a) a physical or electronic signature of the rights-holder or authorised representative; (b) identification of the work claimed to be infringed; (c) identification of the material claimed to be infringing and information reasonably sufficient to permit Opinly to locate it; (d) your contact information; (e) a statement that you have a good-faith belief that the use is not authorised by the rights-holder, its agent, or the law; and (f) a statement, under penalty of perjury, that the information in the notice is accurate and that you are authorised to act on behalf of the rights-holder.

Opinly may, in its sole discretion, remove or disable access to allegedly infringing material and terminate the Accounts of users who are repeat infringers. Submitting false or bad-faith notices may result in liability for damages under applicable law.

24. Arbitration and Class Action Waiver (US Users)

This Section applies only to users located in, or whose use of the Services is deemed to occur in, the United States, to the maximum extent permitted by law, and operates as an exception to Section 13 (Governing Law and Jurisdiction) for such users.

You and Opinly agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services (a “Dispute”) shall be resolved exclusively by final and binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules and, where applicable, its Consumer Arbitration Rules. The arbitration shall be conducted by a single arbitrator, in English, on a documents-only basis where permitted, and otherwise in a mutually agreed venue or, failing agreement, in Delaware. Judgment on the award may be entered in any court of competent jurisdiction.

YOU AND OPINLY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person’s claims and may not preside over any form of class or representative proceeding. Notwithstanding the foregoing, either party may bring an individual action in small-claims court for Disputes within its jurisdiction, and either party may seek injunctive or other equitable relief in a court of competent jurisdiction to protect its intellectual property rights.

If any portion of this Section is found unenforceable, the unenforceable portion shall be severed and the remainder shall continue in effect, except that if the class-action waiver is found unenforceable with respect to any Dispute, that Dispute (and only that Dispute) shall be severed from arbitration and brought in a court of competent jurisdiction.

25. Export Controls and Sanctions

The Services may be subject to export control and economic sanctions laws and regulations of the United Kingdom, the European Union, the United States, and other jurisdictions. You represent and warrant that you (a) are not located in, organised under the laws of, or ordinarily resident in any country or territory that is the subject of comprehensive sanctions under applicable UK, EU, US, UN, or other relevant authority determinations, as updated from time to time; (b) are not a person or entity listed on any restricted-party, denied-persons, or sanctions list maintained by the UK, EU, US, or UN; and (c) will not access, use, or export the Services in violation of any applicable export control or sanctions law.

You agree not to use the Services in connection with any prohibited end use, including in connection with nuclear, chemical, or biological weapons, missile technology, or other restricted military or intelligence applications. Opinly may suspend or terminate access to the Services where it reasonably believes such access is or may become prohibited by law.

26. Force Majeure

Opinly shall not be liable for any failure or delay in performance of the Services to the extent caused by events beyond its reasonable control, including but not limited to acts of God, natural disasters, fire, flood, earthquake, severe weather, pandemic or epidemic, war, terrorism, civil unrest, riots, strikes or other labour disputes, governmental or regulatory action, embargoes or sanctions, cyberattacks, distributed denial-of-service attacks, internet or telecommunications failures, failures or outages of cloud or hosting providers, third-party API or platform failures, power failures, or shortages of equipment, materials, or services (each a “Force Majeure Event”). During a Force Majeure Event, Opinly’s affected obligations shall be suspended for the duration of the event, and Opinly shall use commercially reasonable efforts to mitigate its effects and resume performance.

27. Contact Us

If you have any questions about these Terms, please contact us at support@opinly.ai.

Opinly.ai Terms of Service